We naturally offer you the best possible customer service that you can expect. Please write to us in detail about your question/problem, including 2-3 photos.

Please be sure to tell us your pet's breed and weight, and on what occasion the problem occurred.

We will then contact you within 48 hours with a solution.

IMPORTANT: Under no circumstances should you send the goods back to us on your own and without a return authorization!

As a rule (except on holidays), your order will be processed within 24 hours. You then decide on the shipping method and how quickly you want your delivery to reach you (except for delivery delays such as holidays, bad weather, strikes).

We offer you three to four shipping options that you can select at checkout.

For us, sustainable shipping means that we like to give shipping boxes in good condition a "second" life, largely avoid plastic and also use recycled filling material. This is sustainable and saves resources.

95% of our packages are sent with DHL "GoGreen" , for which we are happy to pay a surcharge.

Since we are an online shop it is not possible to view the goods in advance.

However, we are constantly expanding our range for stationary retail, so that you can also see and buy some of our products in the store. Click on our interactive map where you can find all the stores.

IMPORTANT!

We have a separate answer section on the topic of ordering "on a trial basis" and I order "a selection" to see what fits best.

Klicke hier und gelange direkt auf unseren Fragen & Antworten (Q&A) Bereich.